Terms and Conditions

Linen Club The Studio

Last Updated: 23 October 2026

Welcome to Linen Club The Studio. These Terms and Conditions govern your access to and use of our website, online store, and related services. By browsing our website, placing an order, or using our services, you agree to these Terms and Conditions.

Please read them carefully before making a purchase. If you do not agree with these terms, please do not use our website to place an order.

1. About Us

Linen Club The Studio is a fabric and clothing business based in Kathmandu, Nepal. We offer a selection of fabrics, ready-to-wear clothing, and customized garments designed to meet our customers' individual preferences.

Throughout these Terms and Conditions, the words "we," "us," and "our" refer to Linen Club The Studio. The words "you," "your," and "customer" refer to anyone accessing our website or purchasing our products and services.

Business contact details

Business Name: Linen Club The Studio

Location: Kathmandu, Nepal

Website: https://linenclubthestudio.com

Email: [Insert official business email]

Phone: [Insert official business phone number]

2. Use of Our Website

You agree to use our website for lawful purposes and in a manner that does not interfere with its operation or other customers' ability to use it.

You must not:

Use our website for fraudulent, unlawful, or unauthorized activities.

Attempt to gain unauthorized access to our website, systems, or customer accounts.

Introduce malicious software or engage in activities that could damage or disrupt our website.

Copy, reproduce, distribute, or commercially use our website's content without our permission, except where permitted by law.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or systems, subject to applicable law.

3. Product Information and Availability

We aim to provide accurate descriptions, photographs, prices, measurements, colors, fabric details, and other product information.

However, slight variations may occur because of lighting, photography, screen settings, fabric texture, dye batches, and the natural characteristics of certain materials.

For fabric purchases, the actual appearance, texture, drape, and shade may differ slightly from the images displayed online.

All products are subject to availability. We reserve the right to correct genuine errors in product listings and to update product information or discontinue products when necessary.

If a material error affects an order you have placed, we will contact you to discuss an appropriate resolution.

4. Prices and Payments

All prices will be displayed in the currency indicated on the website. Unless explicitly stated otherwise, applicable delivery charges and other additional costs will be shown before you complete your order.

We accept the payment methods displayed or confirmed at checkout. These may include online payments, bank transfers, cash on delivery, or other available payment options.

For online payments:

Orders may require payment confirmation before processing.

Orders will not be treated as successfully paid until the payment has been confirmed.

Customers should not share their payment passwords, PINs, or one-time verification codes with anyone claiming to represent us.

If a pricing or payment error occurs, we will contact the customer and resolve the issue appropriately, including arranging a refund where applicable.

5. Orders and Order Confirmation

Placing an order constitutes a request to purchase the selected products or services. An automated order acknowledgment does not necessarily mean that the order has been accepted or dispatched.

We may contact you to confirm product availability, delivery details, measurements, customization requirements, or payment status.

We reserve the right to decline or cancel an order where reasonably necessary, including when:

A product is unavailable.

A listing contains a material pricing or description error.

Payment cannot be verified.

Delivery cannot reasonably be completed.

Fraud or misuse is reasonably suspected.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law and our refund procedures.

Customers are responsible for providing accurate contact information, delivery addresses, and order details.

6. Fabric Sales and Measurements

Fabric is sold according to the unit, quantity, and measurement specified on the relevant product page or confirmed at the time of purchase.

Customers should review the fabric composition, width, color, print, quantity, and other specifications before ordering.

For cut-to-length fabric, the quantity may be measured and prepared specifically for your order. Any special conditions regarding cancellation, returns, or exchanges for such fabric will be communicated before purchase and will remain subject to applicable consumer protection laws.

Customers who require a particular shade, texture, composition, or fabric performance are encouraged to contact us before placing an order.

7. Customization and Tailoring

Linen Club The Studio offers customization and tailoring services for selected garments and designs.

Customers may be able to choose their preferred fabric, color, design, size, or other specifications, depending on the product and service available.

By placing a customized order, you agree to:

Provide accurate measurements and design instructions.

Review and confirm the agreed specifications before production.

Understand that the final garment may have minor variations resulting from fabric characteristics and the tailoring process.

Pay the agreed price, including any additional charges confirmed before production.

Production timelines are estimates unless a specific deadline has been expressly confirmed.

Customized products are made according to individual requirements. Returns or cancellations may be restricted once production has begun, except where required by applicable law or where the product is defective, incorrectly made, or materially different from the agreed specifications.

Please contact us promptly if you believe a customized item does not match your confirmed order.

8. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe communicated at checkout or during order confirmation.

Delivery times may vary depending on the destination, courier availability, weather, public holidays, operational disruptions, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details.

Additional delivery charges, where applicable, will be communicated before order confirmation.

If a delivery is delayed, unsuccessful, or returned because of incorrect address details or repeated failed delivery attempts, we may contact the customer to arrange redelivery. Any additional charges will be communicated before they are applied.

We will not exclude or limit any responsibility that cannot lawfully be excluded under applicable law.

9. Returns, Exchanges, and Refunds

We want our customers to be satisfied with their purchases. Our return and exchange process will be communicated through the relevant product page, checkout, or a separate Returns and Refunds Policy.

Before purchasing, customers should review product descriptions, sizes, measurements, fabric composition, and customization details carefully.

For a return or exchange request, customers should contact us at [Insert official email or phone number] and provide their order number and details of the issue.

Where a return is accepted, the product may need to be unused, unwashed, undamaged, and accompanied by its original tags or packaging, where applicable.

Customized garments, cut-to-length fabrics, and specially prepared orders may be subject to different return conditions, provided those conditions comply with applicable law.

Nothing in this section removes a customer's legal rights in relation to defective, misdescribed, incorrectly supplied, or otherwise non-compliant products.

Any refund approved will be processed through an appropriate payment method and within the applicable legal timeframe. The processing time may depend on the payment provider or financial institution.

Business policy to complete before publication: Insert your actual return request deadline, exchange conditions, cancellation rules, and refund processing timeframe.

10. Promotions, Discounts, and Coupons

Promotional offers, discount codes, and coupons may be subject to specific eligibility requirements, validity periods, product exclusions, or minimum purchase amounts.

The applicable conditions will be communicated with the relevant offer.

Unless explicitly stated otherwise, promotions cannot be combined with other offers. We reserve the right to correct promotional errors and withdraw or amend future promotions, subject to applicable law and any commitments already made to customers.

11. Intellectual Property

All original content on our website, including text, photographs, graphics, logos, product presentations, designs, and branding, belongs to Linen Club The Studio or is used with appropriate permission, unless otherwise stated.

You may browse our website and use its content for personal, non-commercial purposes.

You must not reproduce, republish, distribute, modify, or commercially exploit our content without prior authorization, except where permitted by law.

12. Privacy and Customer Information

We collect and process customer information as necessary to operate our website, manage orders, arrange deliveries, process payments, respond to enquiries, and provide customer support.

We aim to handle personal information responsibly and protect it using appropriate safeguards.

Customer information may be shared with relevant service providers, such as delivery companies and payment processors, when necessary to complete an order or provide a requested service.

Our handling of personal information is further explained in our Privacy Policy, available at [Insert Privacy Policy URL].

Customers should avoid sharing sensitive payment credentials or verification codes through ordinary messages.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery services, or external websites.

These services may operate under their own terms, conditions, and privacy policies. We are not responsible for the independent policies or content of third-party websites, except to the extent responsibility is imposed on us by applicable law.

14. Website Availability and Technical Issues

We make reasonable efforts to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, security incidents, or other circumstances.

We do not guarantee uninterrupted or error-free access at all times.

Nothing in these Terms and Conditions excludes liability for matters that cannot legally be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, Linen Club The Studio will not be responsible for indirect losses arising from circumstances beyond our reasonable control.

We remain responsible for our obligations concerning product descriptions, accepted orders, payments, refunds, consumer rights, and other responsibilities that applicable law requires us to fulfill.

Nothing in these Terms and Conditions limits liability where such a limitation would be unlawful.

16. Events Beyond Our Control

We will not be considered in breach of these Terms and Conditions for a delay caused by circumstances reasonably beyond our control, such as natural disasters, severe weather, transport interruptions, public emergencies, or significant service outages.

We will make reasonable efforts to communicate material delays and find an appropriate solution.

This section does not remove any rights or obligations that applicable law preserves.

17. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Nepal, subject to applicable consumer protection requirements and other mandatory legal provisions.

If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter fairly and promptly.

Where an informal resolution is not possible, the dispute may be addressed through the appropriate legal or dispute-resolution procedures available under applicable law.

18. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our business operations, website features, services, or legal requirements.

The revised version will be published on this page with an updated revision date. Changes will apply as permitted by law, and we will not use an update to remove rights that customers have already acquired under applicable law.

We encourage customers to review this page periodically.

19. Contact Us

If you have questions about these Terms and Conditions, an order, a payment, or a product, please contact us:

Linen Club The Studio

Website: https://linenclubthestudio.com

Location: Kathmandu, Nepal

Email: anup.agrwl@gmail.com

Phone: +9779849276791

Thank you for choosing Linen Club The Studio. We appreciate your trust and look forward to helping you discover fabrics and clothing that suit your style.